iOS App

Last updated: February 2026

TownPin (“we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, and protect information when you use the TownPin mobile application and related services.

Information We Collect

TownPin may collect the following types of information:

Account Information: such as name, email address, or login credentials if you create an account

Location Information: approximate or precise location only when you choose to share it to view or submit location-based content

User Content: including pins, reports, comments, photos, or other information you voluntarily submit

Usage Data: basic analytics such as app interactions, device type, and crash data to improve performance

How We Use Information

We use collected information to:

Provide and operate core app functionality

Display and manage community pins, issues, and updates

Improve app features, usability, and reliability

Communicate important service-related updates

Maintain platform safety and prevent misuse

Location Data

Location data is used solely to support map-based features and local discovery. Location access is optional and can be disabled at any time through your device settings.

Data Sharing

We do not sell your personal data.

Information may be shared only:

With trusted service providers for hosting, analytics, or app functionality

When required by law or to protect the safety and integrity of the platform

Data Retention

We retain information only as long as necessary to operate the app and fulfill the purposes outlined in this policy.

Data Security

We use reasonable administrative and technical safeguards to protect your information. However, no system can be guaranteed to be 100% secure.

Your Choices

You may:

Edit or delete content you submit

Disable location access via device settings

Request account deletion by contacting us

Children’s Privacy

TownPin is not intended for children under the age of 13. We do not knowingly collect personal information from children.

Web App

TownPin.ie collects and processes your personal data (such as your name, email address, contact details if provided, location data associated with the pin, and any description or images you submit) solely for the purpose of facilitating and transmitting your report or representation about a local issue directly to the relevant local councillor. The councillor may then make a representation on your behalf.

By submitting a report via TownPin.ie, you are actively making a representation to your elected local councillor to assist them in performing their functions as a public representative. This processing is lawful under Article 6(1)(a) GDPR (your consent, given by submitting the report) and is further supported by the specific provisions in Section 40 of the Irish Data Protection Act 2018, which provides a robust legal basis for the making and handling of representations to members of local authorities (elected representatives).

Your personal data will be shared only with the relevant local councillor(s) for the purpose of addressing the specific issue you have reported. The councillor may use the personal data you have provided to contact you directly in connection with your representation, including for follow-up on the reported issue or, where relevant to their functions as an elected representative, in the course of their electoral or representational activities, or to notify of an election. Any such contact by the councillor is governed by Section 40 of the Data Protection Act 2018 and related provisions (including, where applicable, Section 39 for specified electoral communications), and remains limited to purposes connected with their role as a public representative.

We will not use your data for any other purposes, such as marketing, profiling, or sharing with third parties unrelated to your representation, unless required by law.

We retain your personal data only for as long as necessary to facilitate the representation and any follow-up related to that specific issue (typically no longer than 12–24 months after submission, or sooner if the matter is resolved and no further action is needed), after which it is securely deleted unless a longer retention is justified by legal requirements.

You have the right to:

Access your personal data

Rectify inaccurate data

Request erasure (subject to any ongoing legitimate needs related to the representation)

Restrict processing

Lodge a complaint with the Data Protection Commission (www.dataprotection.ie).

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

If you have questions about this Privacy Policy, contact us at:

Email: [email protected]
Website: https://townpin.app